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Caddie won't open after the pc shuts down due to a power cut





If your Caddie is not opening when you click on the Icon, this article can help to sort this out.


Sometimes if you have a powerdip whilst Caddie was open or you restart the computer manually with the reset

button, Caddie may refuse to open afterwards.


What you can do to get Caddie working again, is to follow these steps carefully:

  1. Make sure all the processes are closed from Caddie in the task Manager. To do this, right click on the Task Bar at the bottom of your
    screen, and click on "Start Task Manager". Then go to the Processes Tab, select all the tasks that matches the version of the
    Caddie giving the problems and click on "End Process". For eg. Caddiexx.exe.

  2. Make sure your Windows setting is enabled to show your Hidden Files and Folders. To check that in Windows XP, open Windows
    Explorer (like My Computer), and click on Tools|Folder Options. In Windows Vista or Windows 7, click on Organise|Folder and
    search options. Go to the "View" tab and scroll down to the "Hidden Files and Folders" area, and make sure the "Show Hidden
    files, folders and drives" are ticked. You can also remove the tick from "Hide Extensions for known file types". Then click OK.


  3. Now, according to the version of your Caddie, browse to the user Application data folder. Here you should DELETE 1, and only 1 file.
    The filename you should be looking for is “cmds_count.tmp”. It looks like this in windows explorer:

    Find it, and delete it.


    Here are the paths for the different versions where you will find the file (Depending on your operating system):

    Caddie 14 - c:\Program Files\Caddie 14\ (ALL VERSIONS OF WINDOWS)
    Caddie 15 c:\Program Files\Caddie\Caddie 15\ (ALL VERSIONS OF WINDOWS)

    Caddie 16 – c:\Users\%username%\AppData\Roaming\Advanced Computer Solutions\Caddie16\ 
    Caddie 17 – c:\Users\%username%\AppData\Roaming\Advanced Computer Solutions\Caddie17\ 

    Caddie 16 – c:\Documents and Settings\%username%\Application Data\Advanced Computer Solutions\Caddie16 
    Caddie 17 – c:\Documents and Settings\%username%\Application Data\Advanced Computer Solutions\Caddie17 

  4. Now you can close all windows, and Caddie should be able to open normally again. If not, please contact Caddie Support to help you.






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