Category: Installation & Troubleshooting

Wednesday, 15 December 2010 14:47

APPLIES TO

• Caddie 22 or later

QUESTION

Having installed Caddie 22, on first start an error message is shown:

ANSWER

The Microsoft Visual Studio 2015 C++ redistributables failed to install correctly. This can happen for a number of reasons depending on the operating system:

Windows 7: Windows 7 Service Pack 1 is required before the redistributables can be correctly installed.

Windows 8.1: Windows 8.1 Update KB2919355 must be installed before the redistributables can be correctly installed.

Once the above files have been installed the redistributables should be uninstalled and reinstalled. Doing a repair rather than an uninstall and reinstall is unlikely to fix the issue.

OTHER FAQ's

None

Category: Installation & Troubleshooting

Thursday, 11 June 2015 12:35

Applies To

Caddie Professional & Budget

Question

Caddie Professional & Budget stop saving after double clicking a drawing file in Windows Explorer to open it, on some machines.

The following fix rectifies the problem but it can occur again if you double click a file in explorer again. A permanent software fix will be made available, or alternatively the temp folder can be relocated by changing the registry, which also provides a permanent solution.

Description of Errors

Solution

To resolve the error when Caddie does not want to save a file nor do a backup when in Professional or Budget mode:

1.       Open up the Registry Editor in Windows

1.1   Click on Start

1.2   Type in Regedit in the search box

1.3   Click on Regedit.exe

2.       Open the directory tree as follow:

2.1   HKEY_CURRENT_USER > Software > Advanced Computer Solutions > (Your Caddie version) > Caddie > SysVars > Env > App > NamedDirs

2.2   Check to see where the TempDir should be (in this case C:\ProgramData\Advanced Computer Solutions\Caddie20 (x64)\temp\)

3.       Check and recreate the missing folder

3.1   Open Explorer

3.2   Browse to the folder as described in your Registry

3.3   If the temp folder does not exist you need to create a folder called temp

4.       This will allow you to save and backup your drawing again.

Category: Installation & Troubleshooting

Friday, 22 January 2021 16:25

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Category: Installation & Troubleshooting

Thursday, 07 November 2013 02:05

Applies To

Caddie 16

 
Question

 Where are the default locations for the various user settings, such as plotstyles, templates and fonts etc.

Answer

Prior to Caddie 16 the default common and user, folders and files, such as Plotstyles, Styles, Hatches, Templates etc., where contained within the Caddie installation folder. Over the years the security of the Windows® operating system has been tightened and access to folders within the 'Program Files' folder needs special privileges.

To comply with Microsoft® standards, from Caddie 16 these "User" folders and files have been moved to a more accessible folder within the Windows® environment. Depending with variety of operation system you have will depend where the folders are and what they are called. In order to make accessing these folders easy, Caddie has added a section 'MENU | UTILITIES | BROWSE'. Here you will find two links:

Common Application Files & Folders

These are the ones that every user can access and includeds some or all of the following

Folders

Backup

Block Libraries

Config Data

Fonts Hatch

Linestyles

Plotstyles Styles

Files (Caddie Defaults)

Arch-SA.ldf (Arch-SA Layer Definition)

Caddie.ks (Keyboard Shortcut)

Caddie.ldf (Caddie Layer Defination)

USCommon.dic (Dictionary)

USMain.dic (Dictionary)

USUser.dic (Dictionary)

User Folders & Files

These are the Files &  folders specific to the current logged in user and includeds the following:

Note

You can specify the actual folder used using 'SETTINGS | ENVIRONMENTAL SETTINGS | FOLDERS'. This is also a good place to check the folder paths you may have previously set up. 

Category: Installation & Troubleshooting

Tuesday, 14 September 2010 16:21

SUBJECT LIST

Introduction

Installing Caddie

Installing Vio

Running Caddie for the First Time

What To Do If Caddie Runs in Demo Mode

      Updating the Dongle Security Key

Mainenance Date Is reported Incorrectly

Installing Network Dongles

INTRODUCTION

INSTALLATION

  If you have a security dongle install the software before plugging It in.

INSTALLING CADDIE

RUNNING CADDIE FOR THE FIRST TIME

Plug Dongle In

(Skip this step if you have an Evaluation or a Time limited license.)

If you have been provided with a Dongle Key (HASP) then now is the time to plug it in. Insert the dongle into a convenient USB socket and wait for it to light.

Run Caddie

When Caddie runs for the first time there are a number of settings that need to be finalised so you will see the following dialogue.

(If this is a Caddie 18 reinstall, this step maybe ignored so go to  “What to do if Caddie runs in Demo Mode”)

WHAT TO DO IF CADDIE RUNS IN DEMO MODE

Caddie will run in Demo Mode if any of the following occurs

Your Time Lock period has elapsed

If you have an Education version or a load of caddie there will be a time period associated with you licence. Once this has expired caddie will revert to the Demo mode. If you need to extend this period Please contact Caddie. Note the softlock licence is on a per-machine basis and cannot be transferred. Contact Caddie for further information.

Your Evaluation period has elapsed

The standard evaluation period is 14 days

You haven’t inserted your HASP key (dongle) if you have one.

If you have a USB dongle. This needs to be inserted and lit in order for Caddie to recognise it and before caddie is run. If it is not recognised this can be because the drivers have not been installed or are to wrong ones for you operation system. If the dongle is lit then all you may need to do is fllow the instructions below, to obtain the security file.

Your need to obtain a security file

Your dongle may be lit but the security file is the incorrect one for your licence. If you are a maintained user then follow the step s below.

Updating the Dongle information

If it Has a number

• You are running in either Evaluation or Demo mode. If this is required then there is nothing else to do
• If you have a Softlock then you will need to activate your license. The easiest way is to connect your computer to the internet and select the ACTIVATE NOW button. Manual activating is also possible by selecting your required options.

 

• If you have a dongle select the ”Download Latest Security File” button. Once done you will get the following  message.

 

If dongle number is blank

 

MAINTENANCE DATE IS REPORTED INCORRECTLY

Caddie has an inbuilt notification of the maintenance date for the dongle currently plugged in. This date is normally set from the online database and in some cases may take some time to update. However if you wish you manually update the date for the dongle, go to HELP > MAINTENANCE INFO. If you don't know what your maintenance date is, contact Caddie support.

Tick the box “I have renewed my maintenance” and set to date to the correct date of maintenance expiry. If this is unknown, contact Advanced Computer Solutions for the date on record.

Note: If this is the first year of using Caddie then the date will usually be the initial invoice date. If you have already updated your maintenance an email would have been sent with the new expiry date. In some cases the invoice for any updates may include the expiry date.

INSTALLING NETWORK DONGLES

Before installing the Network Dongle

On the Dongle Server:

Find the Licence Manager in the Net Hasp Files folder on the CD (LMSetup.exe) and OPEN (run) it..
 

Check the driver is 8.32 or higher. Select ’NEXT’	Accept the licence and click ’INSTALL’
You can install the Licence Manager as a service or load it at start up. It is  preferably to load it as a Service. Select the required option and ’NEXT’	Use the default install path (you can change it if required). Select ’NEXT’
Use the provided group name and ’NEXT’	Select ’NEXT’ and the Licence Manager will be installed.
If you have a Network HASP plug into a spare USB socket and wait for it to light. If it doesn’t light reinstall the HASP driver from the Install menu on the CD or form ’CADDIE | HEPL | DONGLE INFO’ and the HASP TOOLS tab (see above).
	Then select ’FINISH’

On the Caddie Workstations

  This next step is important

Setting the Network Address

  For further information regarding Network Hasps refer to the PDF file in the NETHASP folder on the CD (135-Install_LM_Under_Windows_7.pdf)

Category: Installation & Troubleshooting

Friday, 26 October 2012 17:07

Applies to

Caddie 18 and later. Note that no previous versions will work on Windows 8

Question

When installing Caddie on a computer with a Windows 8 operating system, Caddie fails to find the dongle. What do I need to do?

Solution

Currently the installation of the dongle driver (HASP driver) on a computer with a Windows 8 operating system requires a different driver from the default one installed. This driver will have to be installed after Caddie has been installed.

If Caddie 18 was installed from a DVD there will be a file with the following name in the specified path

               .\Drivers\Aladdin\HDD32\Caddie_Hasp_6_51.exe

If you do not have a disk for Caddie 18 the Windows 8 dongle (HASP) driver can be downloaded from the downloads section of the website

Note: you will have to login for permissions to download this file.

After Caddie is installed run the dongle (HASP) driver that you have (disk or download as mentioned). This will install the correct driver for Windows 8.

To Install

• Download the file to the local computer (make a note where it is saved).
• Right Click on the downloaded file and select 'Send To', Select 'Desktop (create shortcut)' from the list that appears.
  This will create a shortcut on the desktop.
• Locate the shortcut and right click it then select Properties.
• In the 'Target' box add  -r to the end of the line (Note this is a space followed by -r).
  The target will now look something like:

C:\Downloads\Caddie_Hasp_6_51.exe -r -purge (assuming the file was downloaded to 'c:\Downloads')

• Select OK to close the dialogue.
• Double click the shortcut - A small progress box should be displayed and after a few minutes it should read 'Operation Completed Successfully'.
• Click OK to close the progress box.

If User Account Control is set to a high level, you may have to confirm your permission for the program to run.

• Locate the shortcut again and right click and select Properties.
• In the 'Target' box, change the last character from r to i.
  The target will now look something like:

C:\Downloads\Caddie_Hasp_6_51.exe -i (assuming the file was downloaded to 'c:\Downloads')

• Select OK to close the dialogue.
• Double click the shortcut - A small progress box should be displayed and after a few minutes it should read 'Operation Completed Successfully'.
• Click OK to close the progress box.

If User Account Control is set to a high level, you may have to confirm your permission for the program to run.

The above assumes that the latest driver downloaded was Caddie_Hasp_6_51.exe. Change the name in the above commands as appropriate for the version downloaded

The hasp driver is now installed

Note: You must have administrator permissions to perform the above task.

If for any reason any of the above tasks fail, then you should change the User Account Control (UAC) settings.

To do this type UAC in the Start menu search bar and choose "Change User Account Control". Change the slider to the lowest level.

Also set the Privilege level by right clicking the shortcut and from the Compatibility tab tick the  'Run as Administrator' tick box, and retry.

To check that the driver is correctly loaded open a web browser page and go to: //localhost:1947

If the driver is correctly loaded that should take you to the Sentinel Admin Control Center Page where you can see the status of your dongles and softlock licenses. If you are unable to display the page, check that the driver was installed correctly and also check that you have no firewalls etc. blocking access.

Category: Installation & Troubleshooting

Monday, 20 December 2010 18:35

APPLIES TO

Caddie 16 and above

QUESTION

I am a registered user of Caddie but when I run a newly installed Caddie I get a Message saying:

"No Dongle found or you are not authorized to use it.
Continue loading the DEMO version?"

ANSWER

You may get this message for a number of reasons.

• You installed a copy of Caddie that didn't recognise your dongle.
• You are not licensed to use this version.
• If you have a dongle it is un-plugged.
• The Dongle has not been correctly installed.

If you have a USB dongle check that it is lit.

From Caddie 16 a new Dongle driver is used. This new driver is compatible with all USB dongles and some later Parallel Port dongles. If your parallel port dongle has the embossed word "HASP" followed by a registration mark then it will need to be changed. If after following these instruction you still have problems, contact Caddie support.

• You are not authorised for this version of software.

IMPORTANT

If you have a dongle but haven't plugged it it, cancel Caddie, plug the dongle in and restart Caddie.

If you are using Windows Vista, Windows 7 or Windows 8 run Caddie.in 'Administrator Mode'. To do this right click the Caddie icon and select 'Run As Administrator'.

If using Windows XP, just run Caddie.

In all cases run Caddie in demo mode. Caddie will check that the dongle and the licence file match. If they don't you will be invited to download the latest security file.

You will be taken to the 'MENU | HELP | DONGLE INF dialogue.

If the dialogue isn't displayed, use the Help menu to open it.

If the dongle driver has been installed correctly, you should see the number of your dongle mentioned.

If it has a number

If you have a dongle select the ”Download Latest Security File” button. Once done you will get the following message.

Select 'YES' and Caddie will restart in the mode you are licensed for.

Your firewall or your Windows security may block the automatic replacement of the file. You will have to first remove the existing one manually. To do this go to ’MENU | | HELP | WINDOWS EXPLORER’. This should open Windows Explorer at the Caddie folder. Find a file called MSDBUTILS.DLL and delete it. Now try the ”Download Latest Security File ” again.

If dongle number is blank If you have a Dongle and it is plugged in and lit, run the ”Uninstall Hasp Driver” followed by a ’Reinstall Hasp Driver’ from the ’Hasp Tools’ Tab. Note the driver installed should be as shown or higher.

Key Words

Dongle, HASP, Caddie, Demo, Installing, CAD.

Category: Installation & Troubleshooting

Thursday, 07 October 2010 14:26

Software Activation Procedure

1. Open Caddie in Demo/Evaluation mode

2. Make sure your Caddie setting is set to “Software Lock” in the dongle info.     To do that, click on “Help”|”Dongle Info”.

3. Select “Dongle Tools” tab, and then the “Software Lock/Evaluation” option, and click OK.

4. Caddie will then ask you to restart for the settings to take effect, click “Yes” and wait for Caddie to start again.

5. When Caddie re-opened, again click on “Help”|”Dongle Info”, and go to the “Software Activation” tab.  In the “Automatic Activation” box, click on “Activate Now”.

6. By now you should have received an email from one of our support personnel that sent you a Product key text file.  It should start with Product_Keys_xx.txt.  If not, your activation Text file will be located in the root folder on your Caddie disc.  Open that file with notepad.

7. Copy this 19 digit code or write it down.

8. Once you clicked on “Activate Now”, this will produce a pop-up which will give you the opportunity to enter your activation code.  You can either paste or type it in.

9. Click on “Activate”, you will see a message in the Activation Progress bar when the activation was successful.   10. Close the window when Activation was successful.   11. Please Restart your Caddie, and now it should start with your Licence (Educational/Professional/Budget). If it still opens up in Demo, please phone our Caddie Support team:

UNABLE TO ACTIVATE If you get a message similar to that below, it usually means there is no connection to the Caddie Activation Server. There can be a number of reasons why you will get this or similar messages.. You do not have an Internet Connection Check that you can connect to the Internet using your normal Internet Browser Your Firewall is Blocking Caddies access to the Internet temporarily turn off your firewall or change the settings of your firewall to allow Caddie access to the Internet The Activation Server is temporally down Try activating later The address for the activation server is incorrect Select  "Utilities | System | Update Web Links" from the Caddie Menu bar and try again If you are still unable to active automatically, try one of the manual activation methods from the "Help | Dongle Info | Activation" dialogue, creating a file and sending it to Caddie from another computer that does have Internet connection.

SA Offices: +27 (0) 12 644 0300 (0861 CADDIE)

UK Offices: +44 (0) 1234 834920

Category: Installation & Troubleshooting

Tuesday, 14 February 2012 11:42

Applies to

Caddie 17 build 2 and later

Question

How can I import a screen layout from a previous version of Caddie?.

Solution

Caddie 17 build 2 has a new direct import of screen layouts from Caddie 16. After installing Caddie 17 you will be asked if you want to migrate your settings from a previous version. If you select 'Yes', one of the options will be to import your screen layout.

If you have already been past this step and resplied 'No', you can get back to this option at any time by going to Utilities -> System -> Migrate Settings from Caddie 16.

Note that this option is only valid for importing settings from the previous major release of Caddie.

Category: Installation & Troubleshooting

Wednesday, 18 January 2012 15:32

Applies to

Caddie 16 and later

Windows 7

Symptoms

When accessing the Help -> Dongle Info command Caddie throws an error.

Solution

This can occur if the softlock licence was not correctly installed. To rectify the problem try the following:

From the Start Menu right choose All Programs -> Caddie 17 then from the options, right click Custom Hasp Driver Installer and choose run as administrator.

The installation should complete without any errors. If an error occurs, download the latest driver from the hasp website - www.hasp.com

At the time of writing, the download page is: http://www3.safenet-inc.com/support/hasp-srm/enduser.aspx

The driver to download is the latest Sentinel HASP Run-time GUI Installation. After downloading it run the installation. After completing the installation repeat the first step as follows:

From the Start Menu right choose All Programs -> Caddie 17 then from the options, right click Custom Hasp Driver Installer and choose run as administrator.

This time the installer should prompt that a later driver is already installed and only the licence file will be installed. Click OK to confirm

Start Caddie and check that the Help -> Dongle Info is now ok.

Category: Installation & Troubleshooting

Monday, 10 October 2011 10:25

Applies To:

Caddie 16 onwards

Windows Vista, Windows 7

Question:

I try to save a screen layout and I get the message there is no layout to save. What is the problem?

or 

I try to import a screen layout, but nothing changes, why?

Answer:

This is usually only with a 64 bit operating system and is usually due to the security settings on your computer.

In order to save a screen layout or to import a screen layout, Caddie must be run as an administrator. To do this run Caddie by right clicking the Caddie launch icon from the Start | Programs menu and choose 'Run As Administrator'.

Note:

You can not do this from a pinned icon on the Quick Launch bar.

Category: Installation & Troubleshooting

Tuesday, 27 September 2011 09:31

If you have tried to install Caddie 17, and you received an error with the .NET 4 Framework installation, this article could help you to solve the problem.

The .NET Framework is a prerequisite that enables Caddie to run.  Caddie 17 requires .NET 4 Framework to be installed in order to be able to open and run successfully.

So if you received the "HRESULT: 0xc8000222" error with the .NET installation, according to Microsoft's website "This behavior may occur if the temporary folder of Windows Update has been corrupted".

According to the Microsoft support website, that temporary folder needs to be renamed and the following steps can be taken to resolve the problem:

You can be assured that the folder will be created again once you visit the Windows Update site again.

1. Click Start, Run, type: cmd and press Enter. Please type the following command in the opened window.
   
   net stop WuAuServ
   
2.  Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to SDold.
4. Click Start, Run, type: cmd and press Enter.

             Please run the following command in the opened window.

             net start WuAuServ

       5.  Type exit and press Enter.

Now you should be able to run the .NET setup again, this time from the Caddie installation disc.  To do that, please follow these steps:

1. Browse to the Caddie 17 Disc, by clicking the "Browse This Disk" option from the setup menu.
   
   
2. Open the "Prerequisites" folder and run the "dotNetFx40_Client_x86_x64.exe"
3. Continue to go through all the steps and finish the installation.  It should now install without any errors.

Caddie will now be able to run successfully without any problems.  Please contact Caddie Support if you need any further assistance.

Category: Installation & Troubleshooting

Wednesday, 15 December 2010 14:47

APPLIES TO

• Caddie 18 and later

QUESTION

Trying to start Caddie I get a message stating MSVCR100.DLL is missing

ANSWER

Caddie requires the Microsoft Visual Studio 2010 C++ redistributables to be installed on the PC. These can be downloaded directly from the microsoft site. 

OTHER FAQ's

None

Category: Installation & Troubleshooting

Friday, 06 May 2011 02:00

This is a question we hear frequently.

 A peer to peer network is a configuration that was  popular in the early nineties with the release of Microsoft Windows for Workgroups. Peer to peer networks were easy to setup and required only a basic knowledge of computer networking. In Windows XP, this technology is often referred to as "File & Printer Sharing."

Many businesses resist establishing a domain due to their belief that a peer to peer network is quicker and therefore cheaper to setup. However, establishing a domain provides your business with a complete business solution that will serve your needs now and into the future. It provides you with a central location from which to manage your network - simplifying your network and therefore dramatically reducing technical support and associated costs.

• A peer to peer network does not require a server. However it is not uncommon for users to designate one machine as a server on the network, configured like any other workstation.
• In a "peer to peer" network, each workstation on the network must be separately configured.
• The management of the network is spread out amongst all workstations on the network. When a technical issue arises, it often has to be addressed on each workstation.
• For each user to have access to each workstation, a user account must be created on each workstation.
• Shared drives must be mapped manually from each workstation.
• Shared printers must be manually connected and printer drivers installed on each workstation.
• The user account names must exist and match on each machine where document sharing is required.
• In a peer to peer network, company data and electronic mail is stored on various workstations throughout the network rather than being stored in one central location. The daily backup job if one exists is therefore not able to backup all company data because it is not in one central location. Backup becomes laborious and is often neglected.

• The domain environment requires a server running the Windows Server operating system. The server is then configured as a domain controller.
• The user accounts for the network are created in one place - on the server. The workstations on the network are then simply joined to the domain which allows staff members to utilize their user accounts.
• The management of the network is conducted from one place - on the server. When a technical issue arises, it is typically addressed from one place (on the server) which often resolves the problem for the workstations on the network as well.
• When a user logs in to the network, the server grants access to files and directories as defined by the business owner and/or network administrator. In addition, they are passed through a login script which maps common network drive letters throughout the network.
• For a user to have access to a printer, they are simply connected to a print queue on the server. The print driver is only installed once on the server and the workstations are then connected to the print queue.
• All data in the domain is then typically stored in one place - on the server. The daily backup then ensures that all data such as company files and electronic mail are backed up from this location on a daily basis.

From the above information you can see that although the initial outlay on hardware and software may be slightly higher establishing a domain based network, the long term and even short term costs will be significantly less if you take into account time. Coupled with the fact that data security and integrity are significantly better, for most businesses the domain model is the only one that makes sense.

Category: Installation & Troubleshooting

Wednesday, 16 March 2011 19:19

Category: Installation & Troubleshooting

Friday, 24 December 2010 11:27

Applies To

No specific operating system or Caddie version

Question

When I download Caddie, which is a very large file, my connection sometimes breaks and I have to start all over again. I also have a very slow connection and I would like to speed this up and have the ability to break the download up into small chunks. Is there a way to do this.

Answer

Yes there is a way to do all of these things. What  you need is to download and install one of the many download accelerators or download managers. There are many available. Some have to be paid for, some have free limited use and some are totally free. Even the paid for versions usually have a free trail period. Some work standalone and some will be installed as add-ons for your favourite internet browser.

Which ever you choose they all will resolve the three main requirements.

Speed up the download time.

Whilst these programmes don't really speed up the download, what they do is to make more than one download connection  and split the download over these connections and reasemble it after the download. The net result is a faster download.

Restart the download without restarting from the beginning again

Because they way these accelerators work, they are able to recognise how much of the download has been made, so that in case of connection breaks, a restart will first check the position of the previous download and restart from that position. So in other words, if 80% had been downloaded then when a  download of the same file is down only the last 20% will need to be downloaded.

Pause the download

Similar to the last requirement, the download can be paused and then resumed at a later time.

In addition some will even send you computer to standby, hibernate or even shutdown, so you can leave it running and when it is finished downloading your computer will do what ever you have selected.

What one you use will be up to your personal preference.

Here are a couple to lookout for.

Speedbit home page

DAP can be integrated with various browsers such as Microsoft IE, Firefox, Google Chrome, Opera and Netscape.

This seems to be the web favorite.

IE6,IE7,IE8 and Firefox are supported

Internet Download Accelerator

For Google Chrome users there is this extension

NOTE

After a downloading check the size of the downloaded file matches what is stated on the Caddie site. If the size if different from that stated, i.e it is too small, it is probable due to a firewall not allowing access to the download. This can be rectified either by setting your firewall to allow your download manager to connect automatically or temporally  unblock you firewall.

ACS (Caddie) does not endorse any of these or other download accelerator products and therefore can not offer support for them. Please use the providers sites for support. 

Category: Installation & Troubleshooting

Thursday, 09 February 2012 12:49

If a previously working Caddie says 'Softlock not in use, or is expired' there may be several causes.

1. The softlocks are time limited and may have expired

2. Caddie may be unable to communicate with the softlock due to firewall issues etc. (Caddie requires port 1947 to be open)

3. The Sentinel Hasp license manager may have stopped

To check if the licence manager is stopped, From the start menu type services.msc into the search box and the services dialogue should open. Scroll down to find Sentinel Local License Manager and ensure it is running. If not select it and click the Start option. Close the services dialogue and restart Caddie.

Alternatively, restart the PC and the license manager should be restarted automatically.

Category: Installation & Troubleshooting

Tuesday, 26 October 2010 13:06

Applies To

All versions of Caddie from Version 16

Answer

If you are experiencing problems with Caddie not opening on Windows 7, either giving you an error straight away or just opening and closing in the processes (Task Manager), it could be that you do not have an appropriate screencard driver.  It is not the definite problem, but it is a step towards eliminating the elements that could cause the problem.

Please note that this is not applicable to you if your Caddie has opened before on that exact same PC and operating system.  This is if your Caddie doesnt want to open First time around.

The problem here is that when your Windows 7 was installed, it installed a screencard driver that was from Microsoft.  This is a very nice feature from Windows 7, but this driver is not designed for applications that need hardware acceleration standards such as the drivers from the Manufacturer of the screencard itself.  And this is where the problem lies.  You need to update your drivers to the latest manufacturer driver.

To troubleshoot your problem to see if you are on the right track, you can do the following check:

1. On your Desktop, right click and go to "Screen Resolution". 

2. On the right hand side, click on "Advanced Settings"

3. Then you will see you current screencard name.  And if it has the Microsoft driver installed, it will show in brackets next to the name (Microsoft Corporation XXXX).  If this is the case, the first step will be to download the latest drivers from the manufacturer website for that specific screencard, and install it afterwards.  If this still doesnt sort out your problem, please contact Caddie support.

Category: Installation & Troubleshooting

Friday, 07 May 2010 15:07

To Run Caddie on a Windows 7 computer the latest HASP Driver (dongle driver) is required.

This can be downloaded from the following link:

Downloads

Note: to see the download button on the link you will need to log in.

To Install

• Download the file to the local computer (make a note where it is saved).
• Right Click on the downloaded file and select 'Send To', Select 'Desktop (create shortcut)' from the list that appears.
  This will create a shortcut on the desktop.
• Locate the shortcut and right click it then select Properties.
• In the 'Target' box add  -r to the end of the line (Note this is a space followed by -r).
  The target will now look something like:

                   C:\Downloads\haspdinst.exe -r (assuming the file was downloaded to 'c:\Downloads')

• Select OK to close the dialogue.
• Double click the shortcut - A small progress box should be displayed and after a few minutes it should read 'Operation Completed Successfully'.
• Click OK to close the progress box.

            If User Account Control is set to a high level, you may have to confirm your permission for the program to run.

• Locate the shortcut again and right click and select Properties.
• In the 'Target' box, change the last character from r to i.
                   The target will now look something like:

                 C:\Downloads\haspdinst.exe -i (assuming the file was downloaded to 'c:\Downloads')

• Select OK to close the dialogue.
• Double click the shortcut - A small progress box should be displayed and after a few minutes it should read 'Operation Completed Successfully'. 
• Click OK to close the progress box.

            If User Account Control is set to a high level, you may have to confirm your permission for the program to run.

The hasp driver is now installed.

Note:     You must have administrator permissions to perform the above task.

If for any reason any of the above tasks fail, then you should change the User Account Control (UAC) settings.

To do this type UAC in the Start menu search bar and choose "Change User Account Control". Change the slider to the lowest level.

Also set the Privilege level by right clicking the shortcut and from the Compatibility tab tick the  'Run as Administrator' tick box, and retry.

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:36

Cause: The error message can be caused by the Visual Studio C++ 2005 Redistributable not being installed on the computer.

Solution: Download and install Microsoft Visual Studio C++ 2005 redistributable from the Microsoft website (http://www.microsoft.com/downloads/details.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en)

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:35

ANSWER

Caddie 9.1 will run on Windows XP, Windows Vista and Windows 7 but only 32 bit versions. Version of operating system later than Windows XP may also change some of the functionality.

Caddie 9.1 will not run on Windows 8

Caddie 9.1 will not run on any operating system that is 64 bit.

It is possible In order to run these (excluding Windows 8) a Virtual OS has to be set up.

There is a FAQ elsewhere that describes how to do this.

Other versions prior to Caddie 15 may also be affected

All versions of Caddie from version 15 will run on 32 bit and 64 bit versions of XP, Vista and Windows 7. Only Caddie 18 is qualified to run on Windows 8

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:35

The HASP driver allows Caddie to communicate with the dongle (HASP) - the security device which is plugged into either the parallel port or the USB port.

Key Words

Dongle, HASP, Caddie, Demo, Installing, CAD.

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:34

The amount of RAM that versions of Caddie 15 or higherof required depends on the operating system and what other applications will be run on workstation. Caddie can not be installed on any computer with less than 1 GB of ram. It is preferably to use 2 GB or 4 GB for larger drawings and 3D work.

If 4GB of RAM is installed on a 32 bit computer only around 3.5GB maximum will be used (an operating system limit).

On 64 bit machines it is recommended to install 8GB of RAM.

It is also recommended for versions of Caddie 17 or higher that a 64 bt machine with at least 8GB of RAM is used.

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:33

Caddie 15 and later uses OpenGL graphics libraries, so graphics cards specifically designed for OpenGL such as nVidia's Quadro range and ATI's FirePro range will give the best performance.

On board graphics should be avoided as these are generally designed to be used with general office software and not CAD or 3D programmes such as Caddie. If your computer has only an on board graphics processor (usually identified buy the graphics connector being one of the group of other connectors), purchasing and installing a standalone graphics card will greatly improve the display capabilities of your computer. 

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:32

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:32

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:31

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:30

Yes you can, on all versions of Caddie since Caddie 10. Copy the plotstyles into the plotstyles folder and Caddie will use them. To find out where the plotstyle folder is located, open Caddie then go to Settings -> Environment Settings and expand the Folders option.

Use the same technique if you get a plotstyle when you receive a drawing from a colleague that you are working with.

On Caddie 16 and later, you can get to the default plotstyles folder very easily by going to Utilitiess -> Browse -> Common Application Data Folder. In the list of folders you should see one called Plotstyles.

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:29

Category: Installation & Troubleshooting

Monday, 11 August 2008 11:19

Yes you can. Caddie can be installed on as many computers as you like. However if you wish to save your work, when you start Caddie the dongle must be plugged in to that computer and must remain in for the entire working session. So if you want to use Caddie simultaneously on more than one computer you will need to purchase additional dongles (licences).

Category: Installation & Troubleshooting

Sunday, 07 March 2010 10:27

Applies To

All versions of Caddie from Version 15

Answer

Yes you can. Copy the .pat files into the hatch folder and Caddie will use them. To find out where the hatch folder is located, open Caddie then go to

MENU->SETTINGS ->ENVIRONMENT SETTINGS

and expand the Folders option.

Alternatively (if using the default folders) go to

MENU->UTILITIES->BROWSE->COMMON APPLICATION FOLDER

This will open Windows explorer. There you will see a folder named "HATCH". It is in this folder where the Custom Hatch patterns (*.PAT) are stored. Caddie will automatically pick these up when required.