Caddie Only Starts in Demo Mode

Parent Category: FAQs
Category: Installation & Troubleshooting
Created on Monday, 20 December 2010 16:35
Hits: 18627

APPLIES TO

Caddie 16 and above

QUESTION

I am a registered user of Caddie but when I run a newly installed Caddie I get a Message saying:

"No Dongle found or you are not authorized to use it.
Continue loading the DEMO version?"

ANSWER

You may get this message for a number of reasons.

If you have a USB dongle check that it is lit.

From Caddie 16 a new Dongle driver is used. This new driver is compatible with all USB dongles and some later Parallel Port dongles. If your parallel port dongle has the embossed word "HASP" followed by a registration mark then it will need to be changed. If after following these instruction you still have problems, contact Caddie support.

IMPORTANT

If you have a dongle but haven't plugged it it, cancel Caddie, plug the dongle in and restart Caddie.

If you are using Windows Vista, Windows 7 or Windows 8 run Caddie.in 'Administrator Mode'. To do this right click the Caddie icon and select 'Run As Administrator'.

If using Windows XP, just run Caddie.

In all cases run Caddie in demo mode. Caddie will check that the dongle and the licence file match. If they don't you will be invited to download the latest security file.

You will be taken to the 'MENU | HELP | DONGLE INF dialogue.

image037

If the dialogue isn't displayed, use the Help menu to open it.

image039

If the dongle driver has been installed correctly, you should see the number of your dongle mentioned.

 

If it has a number

 

If you have a dongle select the ”Download Latest Security File” button. Once done you will get the following message.

image043
 

Select 'YES' and Caddie will restart in the mode you are licensed for.

Your firewall or your Windows security may block the automatic replacement of the file. You will have to first remove the existing one manually. To do this go to ’MENU | | HELP | WINDOWS EXPLORER’. This should open Windows Explorer at the Caddie folder. Find a file called MSDBUTILS.DLL and delete it. Now try the ”Download Latest Security File ” again.

If dongle number is blank If you have a Dongle and it is plugged in and lit, run the ”Uninstall Hasp Driver” followed by a ’Reinstall Hasp Driver’ from the ’Hasp Tools’ Tab. Note the driver installed should be as shown or higher.

image045
 
See the Caddie Web Site (FAQ) for further information regarding Windows Permissions.
 
 
If you still have problems, contact support for further assistance.

Key Words

Dongle, HASP, Caddie, Demo, Installing, CAD.