What To Do If Caddie Runs in Demo Mode
Updating the Dongle Security Key
Mainenance Date Is reported Incorrectly
Please read the following guide before installing Caddie.
Using the standard options, the installation of Caddie should be straight forward.
The installation process will vary depending on the license you have. There are three types of license:
The period of the license can be purchased. This is issued for a short term rental of Caddie or a Student license. At the end of the time period the license will revert to Demo
If no time has been purchased the license is Evaluation and lasts for 14 days. After 14 days the license reverts to DEMO. It can be converted to any other license at any time.
The licence for a softlock is a one off per computer, regardless of software version, and is not transferable between computers.
Full Caddie, needs a Hardware key which also needs an additional driver to be installed (see below)
Needs a special hardware key and additional License Manager software to be installed on the Network Dongle Server. This is covered at the end of this document.
Evaluation - The Evaluation license lasts for 14 days. Caddie will automatically be in Evaluation when Caddie runs for the first time or is the selected license.
Demo is a full installation without the requirement of any hardware or software license. The only limitation is the ability to save or copy drawings or drawing elements (including backups). Caddie will run in ‘DEMO’ mode when:
From the dialogue, select Full Installation and follow the installation prompts and do a Typical installation. Caddie also requires some Microsoft TM Operating System files to be downloaded and installed. This will be done automatically so let caddie do this. If these are blocked by your fire wall or not run, Caddie will not run correctly.
This is normally installed at the same time as Caddie. If it need to be installed separately from the dialogue, select Rendering Extension to install Caddie Vio photo-realistic rendering integrated into Caddie Professional.
You will normally be asked if you want to install the symbol library. If it needs to be installed separately, this can be done by selecting Caddie Symbol Library from the menu.
From the dialogue, select Install To Hard Disk to install the Caddie training videos.
Note these training videos are on the Installation disk and not the What’s new video disk. The Video disk is designed to play from a standard video recorder or a computer with the correct programme and drivers. Additional drivers for a computer can be found by “Browsing This Disk” from the installation menu and running the file in the “VLC” folder.
(Skip this step if you have an Evaluation or a Time limited license.)
If you have been provided with a Dongle Key (HASP) then now is the time to plug it in. Insert the dongle into a convenient USB socket and wait for it to light.
When Caddie runs for the first time there are a number of settings that need to be finalised so you will see the following dialogue.
(If this is a Caddie 18 reinstall, this step maybe ignored so go to “What to do if Caddie runs in Demo Mode”)
Choose one of the following depending which licence you have (the introduction explained the various licence types).
‘I have a dongle connected to this computer’
‘I connect to a network dongle on another computer’
(see separate instructions for installing a network dongle).
‘I have a time limited software license with an activation code’
‘I don’t have a Caddie License – I am evaluating Caddie’
If the Evaluation has expired Caddie will run in Demo Mode.
3. Select the applications you want to load.0Caddie may restart a number of time during this proicess.
Caddie will run in Demo Mode if any of the following occurs
If you have an Education version or a load of caddie there will be a time period associated with you licence. Once this has expired caddie will revert to the Demo mode. If you need to extend this period Please contact Caddie. Note the softlock licence is on a per-machine basis and cannot be transferred. Contact Caddie for further information.
The standard evaluation period is 14 days
If you have a USB dongle. This needs to be inserted and lit in order for Caddie to recognise it and before caddie is run. If it is not recognised this can be because the drivers have not been installed or are to wrong ones for you operation system. If the dongle is lit then all you may need to do is fllow the instructions below, to obtain the security file.
Your dongle may be lit but the security file is the incorrect one for your licence. If you are a maintained user then follow the step s below.
If you have a firewall or your Windows security blocks the replacement of the file you will have to first remove the existing one manually. To do this go to MENU | | HELP | WINDOWS EXPLORER. This should open Windows Explorer at the Caddie folder. Find a file called MSDBUTILS.DLL and delete it. Now try the Download Latest Security File“ again.
If you have a Dongle and it is plugged in and lit, run the Uninstall Hasp Driver followed by a Reinstall Hasp Driver from the Hasp Tools Tab. Note the driver installed should be as shown or higher.
Caddie has an inbuilt notification of the maintenance date for the dongle currently plugged in. This date is normally set from the online database and in some cases may take some time to update. However if you wish you manually update the date for the dongle, go to HELP > MAINTENANCE INFO. If you don't know what your maintenance date is, contact Caddie support.
Tick the box “I have renewed my maintenance” and set to date to the correct date of maintenance expiry. If this is unknown, contact Advanced Computer Solutions for the date on record.
Note: If this is the first year of using Caddie then the date will usually be the initial invoice date. If you have already updated your maintenance an email would have been sent with the new expiry date. In some cases the invoice for any updates may include the expiry date.
Check the driver is 8.32 or higher. Select ’NEXT’ | Accept the licence and click ’INSTALL’ |
You can install the Licence Manager as a service or load it at start up. It is preferably to load it as a Service. Select the required option and ’NEXT’ |
Use the default install path (you can change it if required). Select ’NEXT’ |
Use the provided group name and ’NEXT’ | Select ’NEXT’ and the Licence Manager will be installed. |
If you have a Network HASP plug into a spare USB socket and wait for it to light. If it doesn’t light reinstall the HASP driver from the Install menu on the CD or form ’CADDIE | HEPL | DONGLE INFO’ and the HASP TOOLS tab (see above). |
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Then select ’FINISH’ |