Caddie 22 will not start - missing dll

Parent Category: FAQs
Category: Installation & Troubleshooting
Created on Wednesday, 15 December 2010 12:47
Hits: 6816

APPLIES TO

QUESTION

Having installed Caddie 22, on first start an error message is shown:

 

ANSWER

The Microsoft Visual Studio 2015 C++ redistributables failed to install correctly. This can happen for a number of reasons depending on the operating system:

Windows 7: Windows 7 Service Pack 1 is required before the redistributables can be correctly installed.

Windows 8.1: Windows 8.1 Update KB2919355 must be installed before the redistributables can be correctly installed.

Once the above files have been installed the redistributables should be uninstalled and reinstalled. Doing a repair rather than an uninstall and reinstall is unlikely to fix the issue.

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