Installing Caddie



Installing Caddie

Installing Vio

Running Caddie for the First Time

What To Do If Caddie Runs in Demo Mode

      Updating the Dongle Security Key


Mainenance Date Is reported Incorrectly

Installing Network Dongles


Please read the following guide before installing Caddie.

Using the standard options, the installation of Caddie should be straight forward.

The installation process will vary depending on the license you have. There are three types of license:

  • Softlock License

The  period of the license can be purchased. This is issued for a short term rental of Caddie or a Student license. At the end of the time period the license will revert to Demo

If no time has been purchased the license is Evaluation and lasts for 14 days. After 14 days the license reverts to DEMO. It can be converted to any other license at any time.

The licence for a softlock is a one off per computer, regardless of software version, and is not transferable between computers.

  • Hardware License (Dongle / HASP)

Full Caddie, needs a Hardware key which also needs an additional driver to be installed (see below)

  • Network License (Network Dongle / HASP)

Needs a special hardware key and additional License Manager software to be installed on the Network Dongle Server. This is covered at the end of this document.

Evaluation - The Evaluation license lasts for 14 days. Caddie will automatically be in Evaluation when Caddie runs for the first time or is the selected license.

Demo is a full installation without the requirement of any hardware or software license. The only limitation is the ability to save or copy drawings or drawing elements (including backups). Caddie will run in ‘DEMO’ mode when:

  • The Softlock 14 day evaluation period has finished
  • A hardware dongle is not present at the time of Caddie loading or it has been removed with Caddie running. Note if the dongle has been removed or has failed to work dure to system reasons, Caddie will need to be re-started with the dongle in place and working.
  • The hardware dongle has not been authorised
  • There are no more Network licenses available
  • Incorrect HASP driver has been installed


image004  If you have a security dongle install the software before plugging It in.

To install the software insert the DVD into your  DVD player and it will Auto Run.
If it doesn't run, use Windows Explorer to find the file ”Setupsplash.exe” on the root of the DVD and run it.


Full Instalation

From the dialogue, select Full Installation and follow the installation prompts and do a Typical installation. Caddie also requires some Microsoft TM Operating System files to be downloaded and installed. This will be done automatically so let caddie do this. If these are blocked by your fire wall or not run, Caddie will not run correctly.

Redering Extrension

This is normally installed at the same time as Caddie. If it need to be installed separately from the dialogue, select Rendering Extension to install Caddie Vio photo-realistic rendering integrated into Caddie Professional.

Symbol Library

You will normally be asked if you want to install the symbol library. If it needs to be installed separately, this can be done by selecting Caddie Symbol Library from the menu.

Training Videos

From the dialogue, select Install To Hard Disk to install the Caddie training videos.

Note these training videos are on the Installation disk and not the What’s new video disk. The Video disk is designed to play from a standard video recorder or a computer with the correct programme and drivers. Additional drivers for a computer can be found by “Browsing This Disk” from the installation menu and running the file in the “VLC” folder.


Plug Dongle In

(Skip this step if you have an Evaluation or a Time limited license.)

If you have been provided with a Dongle Key (HASP) then now is the time to plug it in. Insert the dongle into a convenient USB socket and wait for it to light.

Run Caddie

When Caddie runs for the first time there are a number of settings that need to be finalised so you will see the following dialogue.

(If this is a Caddie 18 reinstall, this step maybe ignored so go to  “What to do if Caddie runs in Demo Mode”)

  1. Select your region
  2. Select the License type.

Choose one of the following depending which licence you have (the introduction explained the various licence types).

  • I have a Dongle Key (HASP) choose

‘I have a dongle connected to this computer’

  • I have a network dongle choose

‘I connect to a network dongle on another computer’

(see separate instructions for installing a network dongle).

  • I have a time limited license (softlock), you will not have a dongle and you will have an activation code choose

‘I have a time limited software license with an activation code’

  • I am evaluating a version of Caddie for the first time

‘I don’t have a  Caddie License – I am evaluating Caddie’

If the Evaluation has expired Caddie will run in Demo Mode.

3.  Select the applications you want to load.0
  • A suggested selection is either ArchUK or SA_Arch and 3D.
  • (You can right-click on the Caddie application button when in Caddie to load and unload applications at any time.)
4. Once set select OK.

Caddie may restart a number of time during this proicess.


Caddie will run in Demo Mode if any of the following occurs

Your Time Lock period has elapsed

If you have an Education version or a load of caddie there will be a time period associated with you licence. Once this has expired caddie will revert to the Demo mode. If you need to extend this period Please contact Caddie. Note the softlock licence is on a per-machine basis and cannot be transferred. Contact Caddie for further information.

Your Evaluation period has elapsed

The standard evaluation period is 14 days

You haven’t inserted your HASP key (dongle) if you have one.

If you have a USB dongle. This needs to be inserted and lit in order for Caddie to recognise it and before caddie is run. If it is not recognised this can be because the drivers have not been installed or are to wrong ones for you operation system. If the dongle is lit then all you may need to do is fllow the instructions below, to obtain the security file.

Your need to obtain a security file

Your dongle may be lit but the security file is the incorrect one for your licence. If you are a maintained user then follow the step s below.


Updating the Dongle information

Go to the Help Menu and select ”Dongle Info” and you will see the dialogue below.
image037 image039
If you have a the software has been installed correctly, you should see the number of your dongle mentioned.

If it Has a number

  • You are running in either Evaluation or Demo mode. If this is required then there is nothing else to do
  • If you have a Softlock then you will need to activate your license. The easiest way is to connect your computer to the internet and select the ACTIVATE NOW button. Manual activating is also possible by selecting your required options.
  • If you have a dongle select the ”Download Latest Security File” button. Once done you will get the following  message.
Select 'YES' and Caddie will restart in the mode you are licensed for.

If you have a firewall or your Windows security blocks the replacement of the file you will have to first remove the existing one manually. To do this go to MENU | | HELP | WINDOWS EXPLORER. This should open Windows Explorer at the Caddie folder. Find a file called MSDBUTILS.DLL and delete it. Now try the Download Latest Security File“ again. 

If dongle number is blank

If you have a Dongle and it is plugged in and lit, run the  Uninstall Hasp Driver followed by a Reinstall Hasp Driver from the Hasp Tools Tab. Note the driver installed should be as shown or higher. 

  • See the Caddie Web Site (FAQ) for further information regarding Windows Permissions.
If  this still doesn’t produce a number then please contact Caddie (ACS).


Caddie has an inbuilt notification of the maintenance date for the dongle currently plugged in. This date is normally set from the online database and in some cases may take some time to update. However if you wish you manually update the date for the dongle, go to HELP > MAINTENANCE INFO. If you don't know what your maintenance date is, contact Caddie support.

Tick the box “I have renewed my maintenance” and set to date to the correct date of maintenance expiry. If this is unknown, contact Advanced Computer Solutions for the date on record.

Note: If this is the first year of using Caddie then the date will usually be the initial invoice date. If you have already updated your maintenance an email would have been sent with the new expiry date. In some cases the invoice for any updates may include the expiry date.





Before installing the Network Dongle

On workstation on the network will act as a ’Dongle Server’. It is not necessary that this server has Caddie install but before we install the necessary Net Dongle Licence Manager, we need to ensure the dongle drivers are installed. This can be done by installing Caddie from the Install Menu on the CD (as already mentioned). If Caddie is not required on this workstation then just install the HASP driver (also on the Install Menu).

On the Dongle Server:

Using Windows Explorer find and install the latest Hasp driver from the Drivers / Aladdin folder of the Caddie CD.
Find the Licence Manager in the Net Hasp Files folder on the CD (LMSetup.exe) and OPEN (run) it..
image048 image050
Check the driver is 8.32 or higher. Select ’NEXT’ Accept the licence and click ’INSTALL’
image052 image054
You can install the Licence Manager as a service or
load it at start up. It is  preferably to load it as a Service.
Select the required option and ’NEXT’
Use the default install path (you can change it if required).
Select ’NEXT’
image056 image058
Use the provided group name and ’NEXT’ Select ’NEXT’ and the Licence Manager will be installed.
If you have a Network HASP plug into a spare USB
socket and wait for it to light. If it doesn’t light reinstall
the HASP driver from the Install menu on the CD or
form ’CADDIE | HEPL | DONGLE INFO’ and the
HASP TOOLS tab (see above).
Then select ’FINISH’

On the Caddie Workstations

The HASP drivers for dongles will be installed when installing Caddie on other workstations.
image004  This next step is important
On the workstations requiring to use the Network Hasp, run Caddie and go to ’MENU | HELP | DONGLE INFO’. Choose the ’Check For Network Dongle First’ from ’DONGLE TOOLS’ tab and restart Caddie. 
After following the above procedure, the Network dongle should work. 

Setting the Network Address

To change the way the local workstation finds the Network dongle, go to ’MENU | DONGLE INFO’ and choose the ’Network’ tab’ Firstly try setting the network path to AUTO.
If the dongle still can’t be found ask your network manager to enter the correct IP address and other require details.
image002  For further information regarding Network Hasps refer to the PDF file in the NETHASP folder on the CD (135-Install_LM_Under_Windows_7.pdf)

Your Caddie software has revolutionised the way we work - we produce far better drawings much more quickly – should have changed years ago.

“Thank you very much for your commitment to us - the Caddie Users"

Caddie  - the 'Complete Package'

'We are very impressed and excited about Caddie. It is inspiring to see everything that Caddie can do and it is a major advantage that you have someone you can talk to about needs and implementations to increase productivity.

Finally there is a "complete package" and we can proudly say that we are part of the Caddie family.'


Architects Ink.


The Tea Break Tutorials are a revelation!

'For anyone who doesn’t benefit from  an office full of CAD savvy colleagues, or enjoy the luxury of a dedicated  iT department, the Caddie Tea Break Tutorials are a brilliant, short, fast, and easy way of picking up those tips and techniques that can really speed up everyday working.'

Ian Collier Chartered Architect

I really don't know what I would do without Caddie now

A longstanding Caddie user's comments on the value of the support he gets through the Caddie Maintenance programme;

'Before calling Caddie support I had spent about an hour attempting to work out why I could no longer enter figures into my Construction Line offset command, but when I called the Caddie support guys, they quickly identified my problem and helped me fix it.  It turns out I had caught the 'NumLock' key by accident changing the function of the number pad keys on my keyboard!

I find the support I get through Caddie Maintenance invaluable, and paying for my maintenance by Standing Order means that I can pick up the phone and ask for help any time I have a problem.'

‘Caddie Tea Break Tutorials’

Just a quick email to let you know that we were very pleased to be part of the tutorial yesterday. It was a great way to see what the function does, and so much better than reading about it! 

I look forward to trying it out, once I have got the latest version of 19 downloaded.


Bruce Whitehead

Price Whitehead 

Chartered Surveyors & Rural Consultants

I have just had my most productive year ever - and that is largely due to using your Caddie software.

Unique access to Caddie's development

‘Almost immediately after switching from AutoCAD to Caddie I realised that Caddie had some big advantages and just how unique Caddie is in giving every user such direct input into the way the software is developed, even for small practices like mine.  Whether it’s the fact that it’s a lot more ‘English’ in the way it works or the invaluable and extensive support, be it tweaking an existing command or adding new functionality to solve some new problem; it’s always possible to speak directly with the Caddie guys and get our ideas built directly into the software; incredibly useful, and very refreshing.’

Matthew Goddard BSc(Hons) MRICS
Asset Construction Consultants

Caddie user John Fenton on finding immediate benefit from updating to Caddie 25.

'I had thought that I would need to spend money upgrading my Graphics Card ,but switching to Caddie 25 solved my 'Long Pointer' screen drag problems at a stroke. Brilliant!.'

Its quite fantastic how Caddie changes your life.

You wouldn't recognize the office now, there is no drawing board, just my Caddie workstation

Melvyn Shackleton commented on the value of the support provided for Caddie by ACS Ltd.

'If you want your drawing problems sorted rapidly, go to the experts, call Caddie support!'

“I’m not used to support like this – if more people realised how good it was they would also be using Caddie.”

Personal support is essential for creating a successful company

'I would like to say how much we have appreciated CADDIE support over the years (26 years so far!). You have always been very prompt in dealing with any problems we have encountered, a service essential for the smooth running of the practice, so many thanks indeed.  The fact that the relationship is personal and not via some anonymous help-desk is very important to us as our practice has been built upon personal relationships with clients and providers alike. We hope that relationship will sustain far into the future.'

Philip Tilbury
Herbert J. Stribling & Partners


James Morford comments on why choosing Caddie CAD software has proved to be a great decision for his practice, providing a simple, easy to use way of creating .DWG architectural drawings backed by outstanding support.

'I have been using Caddie for 18 years now and seen how the software’s ability has progressed with time to meet clients expectations. I personally don’t use the 3D capabilities but the software’s ease of use and simplicity have been instrumental in my drawing efficiency and quality. I would highly recommend Caddie to any Architectural company. The technical support is outstanding and easily understood. All of my drawings are in .dwg format so I work seamlessly with engineers etc….'

James Morford
Architectural Services

Peter Fishenden discovers how easy Caddie 20’s ‘AEC Build’ tools are to use...

'What can I say, WOW!

I was amazed by just how easy Caddie 20’s ‘AEC Build’ tools are to use, and genuinely gobsmacked at the results I was able to produce in such a short space of time.  In just over 20 minutes I managed to produce a complete model of my building, even including the roof, which I could view in the form of plans, elevations, or full-on 3D model – and this I’m especially pleased about since it now allows me to show exactly what is going to be built in a form that everyone can understand, not just for those who can read plans and elevations.'

Colin Logan of 9yards Property Ltd. reflects on how much faster he can draw his architectural plans now using Caddie's smart AEC Build tools...

'I now use Caddie’s AEC Build tools for all my architectural plans, drawing complete and fully hatched walls at a stroke, and adding doors and windows just as easily.

Amazing to think that I used to draw all my walls manually, creating lines and offsets then hatching them all in individually - What a chore that was!'

'Loving the scroll through the paper sheets ideal for larger projects when we have loads of paper spaces.'

Andrew Dukesell, principal of DBD Architectural Consultancy Ltd., commenting on some of the new functionality available in Caddie 23


'Thank you for the latest You Tube link. Very helpful - have been doing this stuff manually; it is great to see that it can be done automatically.
Look forward to the next YouTube training tip.'


The Price Whitehead Chartered Surveyors


 YouTube   Check out the latest Caddie time saving videos on YouTube videos...


After doing the three day Quick Start Course I drew quicker on Caddie than on my old system

Enhance your workflow…

Comments posted after watching the latest Caddie Killer Tips videos;

Make sure you’re not missing, watch the videos HERE


Andrew Dukesell

Good tips as ever, really like the polygon selection, I wasn't aware of that.

Very useful.


Philip James

Some really useful tips.

Amazing that I couldn't draw a line a few weeks ago.  Picking it up very quickly.  Many thanks to Tony for his unbelievable patience!! Wish I did this years ago.


Allister Godfrey

Andrew thanks again for a very instructive video, I had forgotten about the poly select ... that's gonna be another of those tools I can't live without!


Allister Godfrey

OMG... I use copy and increment on text A LOT, but I have never paid any attention to copy multiple in the list ... genius!


Andrew, thank-you once again for a VERY informative video!

Even working on archived drawings is quicker with Caddie

'I now find it quicker and far less painful to export drawings from my old CAD system so that I can load and work on them in Caddie, even if it’s only a 10 minute job!'

Anthony Staig IBC Architects

Having been a KUHLMANN drawing board user in the 80’s I felt safe in the sense that I wouldn't have to adjust to the new technology “Computers”. Then I was introduced to the DOS version of CADDIE. We upgraded to CADDIE 5 Professional and used the programme until the hard drive of the computer gave up and I was forced to upgrade. We installed CADDIE 9, 12 &15. I was familiar with the CADDIE 9 and did not want to adjust to use the “NEW CADDIE”.


How wrong can one be?  Ever since I started experiencing the latest version of CADDIE it is an absolute pleasure. If I get stuck, help is just a phone call away.


Thank You CADDIE for an excellent drawing programme.


N J van Rensburg

"These training videos are awesome - there is so much more to Caddie and its  great way to discover its full potential."

Graham Rocher 

'I have found Caddie to be user-friendly and simply wonderful to do architectural drawings with'
'I had no full time training from Caddie. This was my own decision, but Caddie''s consultants were very helpful and understanding by helping me whenever I require help.'
Henry Losper

Paul Adams switches to Caddie and prefers it to AutoCAD for drawing his architectural plans, sections and elevations

‘I had been an AutoCAD user since 1996, but  found switching to Caddie really straightforward, and I now use it for all my drawing work.  My work consists mainly of drawing up existing surveys along with plans, sections and elevations and overall I find Caddie better for drawing.'

Caddie saves me the equivalent of two staff

Philip James of Philip James Architecture reflecting upon his recent move to using Caddie;

'I should have done this years ago...when you first came to see me, in fact!'

“What we needed was stability and ‘DWG’ compatibility. Caddie has provided both”

The migration between Caddie 12 and Caddie 14 is seamless. You can’t see a difference until you start to experiment with all the new functions. The backup support form Caddie is still a constant and always satisfactory.

'I used Caddie 9 but Caddie 14 makes things much much simpler', Johannes Mnyandu, Department of Public Works

My skills have developed rapidly with Caddie and I believe it allows me to produce excellent drawings far quicker than any program I have ever used

Updating to the latest Caddie is simple, with inbuilt auto-configuration and migration tools; but with Caddie Remote Assistance you can have the latest updates installed and configured for you, like Martin McGahon of Town & Country Planning Ltd.

'The ACS Support guys were fantastic!

They installed the latest Caddie software update for me, even migrating all my settings, completing the process in a matter of minutes and making the whole upgrade process seamless'.

I first came across Caddie several years ago (I think it was version 8!) and with every new release it just gets better and better. I believe that it is unique in giving every user direct input into the way the software is developed and the fact that the relationship is personal and not via some anonymous help-desk is very important to us. It’s always possible to get a query answered quickly and efficiently which is essential for the smooth running of our practice.

Sebastian Walsh - Hibbs and Walsh Associates Ltd

Steve Harrop discusses the importance of good customer when choosing a CAD system.

'When I was deciding which CAD system to buy I tried ringing their support numbers at 16:45 on a Friday.

Company one, NO ANSWER.
Caddie support answered, 'Afternoon Steve, how can we help you today'?
Help when you need it makes a big difference. (Especially in my case!)'

Steve Harrop


‘Caddie Time-tracker takes the embarrassment out of billing!’

‘Caddie’s Time-tracker enabled me to produce a full listing for all the time I had spent working on my client's drawings at the push of a button.’

‘the Time-tracker printout, detailing ‘Work Time’, Open Time’ and Saved Time, along with the actual time and dates of the drawing sessions made the job of agreeing on the bill easy’

Stewart L Thorley, Building Plans & Design

Read full article…

In-place Block Editing with greying out of remaining drawings Objects

'Just a quick one to thank you so much for the excellent feature regarding the block edit where everything else is greyed out.  It really is little tweaks like this that makes Caddie so good.  It is fantastic and not only tells you that the block is being edited, it makes it much easier to see and edit.'

Matthew Goddard BSc(Hons) MRICS
For and on behalf of Asset Construction Consultants.

"Caddie is still the best CAD system on market, - I can vouch for that"

Richard Likupe

Palmleaf Architects

‘The Caddie YouTube videos are the best thing you've done, and absolutely essential when one lives and works in north of Scotland as I do; whilst I don’t take in this kind of information too well over the phone I can watch the videos in any spare moment I get, even late at night, and this makes them ideal for keeping me up to date.’

Hugh Mackay, Drafting Services

With Caddie, changing drawings is now a small rather than a major part of my life

As an Architect, Caddie draws the way I think.

Architect, Richard Likupe on the UK Launch of Caddie 25, and the benefit of upgrading

''The new functionality on display at the UK launch of Caddie 25 more than met my expectations, and I congratulate the whole team for their hard work in improving an already great program. This will make it easy to demonstrate to new people what CAD can do. 
Using the new software is a revelation too, from the first moment I opened Caddie 25, I found it so much faster than my previous versions; and with thousands of new Catalogue items to choose from it’s easy to create high-quality drawings and models quickly.
In short, I’m a very happy Caddie customer.'

Richard Likupe  BA (Hons), Dip., Arch., MA,  RIBA., MIA

Caddie Tea Break Tutorials

 'Thank you - incredibly helpful!'


Caddie user Mark Brown of  WW Brown & Sons commented on the value of the support he gets through the Caddie Maintenance programme;

'We would have no hesitation in recommending Caddie.  We have found Caddie support to be extremely responsive, assisting with any of our queries promptly over the phone and providing invaluable follow-up information'.

I have already won a job directly as a result of using Caddie’s 3D.  After seeing the model the client immediately gave me the project

Really useful tips in bite-sized chunks

'The Tea Break Tutorials are brilliant because they provide really useful tips in small bite-sized chunks that you can start using immediately, making them easy to remember!'

Stephanie Willcox - Architect

Joe Snape discusses how Caddie gives him complete freedom to design, and how the one on one support provided by the Caddie team has enabled him to develop his CAD skills from simple 2D plans to fully rendered 3D architectural building models.

'I find Caddie such a fantastic program to work with as it enables me to create everything I need, no matter what type of drawing or modelling I need to do, with the only limit to what I can design and produce is my own creativity.  The Caddie support team are superb too, with Andrew and Sam from ACS Ltd. going well above and beyond to help me whenever I’ve needed assistance.
Before I switched to Caddie, I would struggle to produce even basic CAD plans, but now, thanks to the help and advice I’ve had from the support guys over the last 3 years I’m creating full 3D building models complete with life-like material textures too.  The building models I create enable me to produce all of my 2D plans, sections and elevation drawings, plus the 3D views rendered views that enable my clients to get a great understanding of how the finished building will fit into its surroundings.  I don’t believe that I could have made such huge strides with any other system and cannot praise Caddie and Caddie support enough for helping me to achieve this, they have been excellent, A* Service.’

Joe Snape


The key to successful implementation is effective training

After doing the three day Quick Start Course I drew quicker on Caddie than on my old system

Ross James of James Steel gets some help from the Caddie Support Team in streamlining his workflow;

'Thank you for your help on Wednesday you were very fast to give me a fantastic solution which will save me a lot of time and effort in the future fantastic service as usual.'

Kind Regards
Ross James

Caddie is incredibly quick to use, and also most importantly it’s very easy to learn, irrespective of your previous CAD experience


"The new PDF underlay feature is going to save so much time. The ability to snap to precise points on a PDF drawing is really quite amazing; no more guessing and freehand approximation."


Dan Kantorowich